According to the latest market research study published by P&S Intelligence, the global cloud OSS BSS market is entering a period of rapid expansion, with its size valued at USD 24.9 billion in 2024 and forecasted to soar to USD 63.2 billion by 2032, advancing at a robust CAGR of 12.5% from 2025–2032.
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This exceptional growth is fueled by the increasing need to
reduce CAPEX, rising demand for convergent billing systems, large-scale
deployment of revenue management systems (RMSs), and the surging adoption of 5G
technology. As telecom operators and enterprises undergo digital
transformation, cloud-based OSS/BSS solutions are becoming indispensable for revenue
optimization, operational efficiency, and personalized customer experiences.
Driving Forces Behind Market Growth
- 5G
Integration: Cloud OSS enables operators to activate, monitor, and
modify 5G services in real time, supporting a wide spectrum of
applications from mobile video to IoT and industrial automation. With
containerized and microservice-based architectures, cloud OSS/BSS platforms
ensure scalability, agility, and cost-efficiency.
- Digital
Transformation: Telecom companies are automating workflows, reducing
costs by up to 30%, and accelerating customer service delivery by 40%.
Cloud adoption allows for faster innovation, flexible scalability, and
improved resource utilization.
Market Segmentation Insights
- Component:
Solutions hold the largest share (60% in 2024), while services are
projected to grow faster, driven by rising demand for professional and
managed services.
- Enterprise:
SMEs are the fastest-growing category, reflecting their critical role in
global economies and increasing IT investments.
- Cloud
Model: Public cloud dominates with 55% share, thanks to its
scalability, cost-effectiveness, and faster deployment capabilities.
- Verticals:
IT & Telecom will lead growth at a 13% CAGR, while BFSI remains the
largest vertical due to its reliance on secure, data-driven processes.
Regional Growth Outlook
- North
America leads with 35% share in 2024, backed by strong digital ecosystems
and leading telecom providers.
- Asia-Pacific
(APAC) will grow at the highest CAGR (12.6%), fueled by massive mobile
subscriber bases in India and China, government-led 5G initiatives, and
expanding IT infrastructure.
- Europe,
LATAM, and MEA are also witnessing accelerated adoption, supported by FDI
inflows, smartphone penetration, and regulatory reforms.
Competitive Landscape
The market remains fragmented, with global leaders
such as Amdocs, Ericsson, Huawei, HPE, IBM, Netcracker, Nokia, Oracle, ZTE,
and Optiva competing alongside regional players and niche vendors.
Competition is intensifying as companies innovate with AI, automation, and open
API-driven solutions.
Recent developments highlight the sector’s dynamism:
- Grameenphone
unveiled an Agentic-AI powered OSS/BSS solution (June 2025).
- Ericsson
launched an upgraded cloud OSS/BSS platform (June 2025).
- Amdocs
Studios debuted to accelerate telecom innovation (March 2025).
- Netcracker
Technology completed a major overhaul of Zain KSA’s cloud OSS/BSS business
(March 2025).
The Future of Telecom Operations
Cloud OSS BSS solutions are more than just IT
infrastructure—they are strategic enablers of telecom growth. By combining
automation, AI, and 5G integration, these platforms empower operators to launch
services faster, retain customers, and maximize profitability.