The deep learning technology massively reduces the problem resolution time in contact centers by efficiently routing the calls, depending on their nature, to the concerned people who have the required technical expertise and know-how to solve the query. Apart from significantly boosting the revenue of contact centers, deep learning algorithms also help businesses reduce their operational costs. This is another key factor fueling the progress of the deep learning market across the globe.
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The market is classified, on the basis of component, into software, hardware, and service. Amongst these, the hardware category recorded considerably high revenue growth in the deep learning market during the past few years, due to the large-scale adoption of hardware such as storage devices and graphics processing units that assist in storing huge volumes of data for deep neural networks and training various deep learning models. In the future, the software category will exhibit rapid growth in the market.
Depending on application, the deep learning market is categorized into natural language processing (NLP), signal recognition, image recognition, data mining, and recommendation engine. Out of these, the natural language processing category will register rapid growth in the market in the coming years, because of the growing requirement for integrating NLP and deep learning for enhancing machine-human interactions. The adoption of deep learning algorithms in NLP greatly improves the customer query understanding ability of voice assistants and chatbots.
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As a result, the voice assistants and chatbots can resolve the queries more efficiently without any human intervention, which, in turn, enhances the customer experience. Globally, the deep learning market is predicted to register substantial growth in Europe and North America in the upcoming years, primarily because of the rapid technological advancements, soaring investments being made in AI-based solutions by many European governments, and the existence of numerous deep learning solutions providing companies in the regional countries.
