Cloud OSS BSS Market to Reach USD 63.2 Billion by 2032, Fueled by 5G and Digital Transformation

According to the latest market research study published by P&S Intelligence, the global cloud OSS BSS market is entering a period of rapid expansion, with its size valued at USD 24.9 billion in 2024 and forecasted to soar to USD 63.2 billion by 2032, advancing at a robust CAGR of 12.5% from 2025–2032.

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This exceptional growth is fueled by the increasing need to reduce CAPEX, rising demand for convergent billing systems, large-scale deployment of revenue management systems (RMSs), and the surging adoption of 5G technology. As telecom operators and enterprises undergo digital transformation, cloud-based OSS/BSS solutions are becoming indispensable for revenue optimization, operational efficiency, and personalized customer experiences.

Driving Forces Behind Market Growth

• 5G Integration: Cloud OSS enables operators to activate, monitor, and modify 5G services in real time, supporting a wide spectrum of applications from mobile video to IoT and industrial automation. With containerized and microservice-based architectures, cloud OSS/BSS platforms ensure scalability, agility, and cost-efficiency.
• Digital Transformation: Telecom companies are automating workflows, reducing costs by up to 30%, and accelerating customer service delivery by 40%. Cloud adoption allows for faster innovation, flexible scalability, and improved resource utilization.

Market Segmentation Insights

• Component: Solutions hold the largest share (60% in 2024), while services are projected to grow faster, driven by rising demand for professional and managed services.
• Enterprise: SMEs are the fastest-growing category, reflecting their critical role in global economies and increasing IT investments.
• Cloud Model: Public cloud dominates with 55% share, thanks to its scalability, cost-effectiveness, and faster deployment capabilities.
• Verticals: IT & Telecom will lead growth at a 13% CAGR, while BFSI remains the largest vertical due to its reliance on secure, data-driven processes.

Regional Growth Outlook

• North America leads with 35% share in 2024, backed by strong digital ecosystems and leading telecom providers.
• Asia-Pacific (APAC) will grow at the highest CAGR (12.6%), fueled by massive mobile subscriber bases in India and China, government-led 5G initiatives, and expanding IT infrastructure.
• Europe, LATAM, and MEA are also witnessing accelerated adoption, supported by FDI inflows, smartphone penetration, and regulatory reforms.

Competitive Landscape

The market remains fragmented, with global leaders such as Amdocs, Ericsson, Huawei, HPE, IBM, Netcracker, Nokia, Oracle, ZTE, and Optiva competing alongside regional players and niche vendors. Competition is intensifying as companies innovate with AI, automation, and open API-driven solutions.

Recent developments highlight the sector’s dynamism:

• Grameenphone unveiled an Agentic-AI powered OSS/BSS solution (June 2025).
• Ericsson launched an upgraded cloud OSS/BSS platform (June 2025).
• Amdocs Studios debuted to accelerate telecom innovation (March 2025).
• Netcracker Technology completed a major overhaul of Zain KSA’s cloud OSS/BSS business (March 2025).

The Future of Telecom Operations

Cloud OSS BSS solutions are more than just IT infrastructure—they are strategic enablers of telecom growth. By combining automation, AI, and 5G integration, these platforms empower operators to launch services faster, retain customers, and maximize profitability.

As the telecom industry evolves, cloud OSS BSS solutions will remain at the forefront of enabling next-generation digital services, enhanced customer experiences, and sustainable business growth worldwide.