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Furthermore, many major companies are adopting cloud-based solutions for increasing their operational flexibility and reducing their operational costs. Coherent with these facts, the biggest phenomenon currently being observed in the conversational AI market is the mushrooming implementation of chatbots, as well as IVA, in various healthcare applications.
Geographically, the highest demand for conversational AI market share has been witnessed in North America in the last few years, and the next few years will witness a similar situation. For instance, a Maharashtra-based online shopping website, called Try and Buy Fashion, patented a software in 2019 that would design a virtual trial room for online shoppers.
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The main factors pushing the demand for these solutions in North America are the swift technological innovations taking place in the region, the presence of major companies, such as Microsoft Corporation, International Business Machine (IBM) Corporation, Google LLC, and Oracle Corporation, offering conversational AI solutions, and the increasing government measures to support to the development of AI-based technologies.